In short
- Membership is paid in cryptocurrency, in advance, for 1, 3 or 12 months at a time. It never renews on its own and nothing is ever charged without you.
- If you ask within 3 business days of your first purchase, you get a full refund, no questions asked.
- After that, time that has started isn't refunded, except for payment errors, overpayments, payments you didn't make, or where the law requires it. Those are always made right.
- In the Fantasi app for iPhone and Android, membership is instead a monthly subscription through the App Store or Google Play, billed, renewed and refunded by them. See Section 11.
Paying with crypto
Prices are set in US dollars: Silver $49, Gold $99 and Black $149 a month, with 10% off 3 months and 20% off 12 months. The tier, length and total are always shown before you pay.
You pay on Fantasi's own checkout, which runs on our own server (BTCPay Server). It shows the amount in Bitcoin, at the exchange rate when the checkout opens, and holds that rate for 60 minutes. Fantasi never receives your bank or card details.
Your membership starts once the payment has been confirmed by the network. This usually takes 10 to 30 minutes. You're only able to pay after your application has been approved and your identity verified.
Blockchain payments are public records. The transaction itself does not name you or Fantasi, but anyone who knows your wallet address can see that a payment was made from it. If that matters to you, pay from a wallet you keep for this purpose.
Membership length and renewing
Your membership lasts for the months you paid for. We email you a week before it ends and again the day before. To keep going, renew from your Membership page: the new months are added to the end of the time you have left, so renewing early never costs you anything.
If you don't renew, your membership simply ends. Your profile, matches, messages and settings are kept, exactly as you left them, for when you come back.
Upgrading
You can move to a higher tier at any time. The new tier starts as soon as your payment confirms, and the value of the time left on your current tier is converted into extra days of the new one, so nothing you've paid for is lost. Moving to a lower tier is available once your current membership ends.
Your right to a refund on a first purchase
If you ask within 3 business days of your first paid membership, we refund it in full, no questions asked. Email support@fulfillmyfantasi.com from the address on your account, and your membership ends when the refund is sent.
After the first 3 business days
Outside that window, time that has already been paid for isn't refunded for the unused part, except as described in Section 7. Because nothing renews on its own, there's never a future charge to cancel.
Always made right
- Payment errors and overpayments. If you sent more than the total, sent it twice, or a payment arrived after the checkout expired, we refund the difference in full or apply it to your membership, whichever you prefer.
- Underpayments. If a payment arrives short (for example, after a network fee was taken from it), we either refund it in full or let you send the remainder and complete your membership. Nothing you send is kept without giving you what you paid for.
- Payments you didn't make. If a payment was made for your account without your permission and you tell us within 60 days, we refund it and help you secure your account.
- Where the law requires it. Nothing in this policy limits a right to a refund or cancellation that the law in your state, province or country gives you.
Closing your account
If you delete your account, any paid time you haven't used ends with it and isn't refunded, unless the law requires otherwise. If you're within the 3-business-day window in Section 5, ask for your refund first and then delete your account, and you'll still receive it.
If we close an account for a serious breach of our Terms of Service or Community Guidelines, the unused paid time isn't refunded.
How refunds are paid
Crypto payments can't be reversed automatically, so refunds are sent by us. We refund the US dollar amount you paid, in Bitcoin, to a wallet address you give us, within 5 business days of approval. We pay the network fee. Because exchange rates move, the amount of Bitcoin you receive may differ from what you sent, but its dollar value will match what you paid.
Questions
If anything about a payment looks wrong, write to us and include the date and the tier you chose. We'll look it up and put it right.
Subscriptions in the Fantasi app
Apple and Google require memberships bought inside an app to go through their own stores, so the Fantasi app for iPhone and Android sells monthly subscriptions through the App Store and Google Play. Sections 2 to 9 cover memberships bought on our website and don't apply to these.
- Price and billing. The price is shown in the app, in your local currency, before you subscribe, and is charged to your Apple ID or Google account when you confirm.
- Renewal. App subscriptions renew automatically each month unless you cancel at least 24 hours before the end of the current period.
- Cancelling. Cancel any time in your store settings: on an iPhone, Settings > your name > Subscriptions; on Android, the Play Store > Profile > Payments & subscriptions. You keep access until the end of the period you've paid for.
- Refunds. Apple and Google decide refunds for purchases made through their stores, under their own policies. Ask Apple at reportaproblem.apple.com, or Google through the Play Store's order history.
- Deleting your account. Deleting your Fantasi account cancels a Google Play subscription for you. Apple doesn't let apps cancel App Store subscriptions, so cancel that yourself as above, or it keeps renewing.
Contact
For anything about billing, cancelling or refunds, email support@fulfillmyfantasi.com. This policy forms part of our Terms of Service.